Improve Communication by Asking Better Questions


Have you ever run a report and questioned the results? You may have looked at the report, noted something about the data didn’t look right, researched further, and realized the data was bogus.

In the world of information technology, the adage, “garbage in/garbage out” means incorrect input of information will always produce faulty output. The same philosophy can be applied to the way we ask questions. If we ask a question the wrong way, we will get either the wrong answer or not the answer we’re looking for.

Communication breakdowns can be costly to a motor carrier and cause confusion, but asking more effective questions can lead to improvement. Try asking the following types of questions to help find the answers you are seeking.