Restructuring Massport's workers' compensation program was a decade-long process—realigning departments, streamlining processes, and operating more collaboratively was a massive undertaking. So, too, was the cultural shift to employee well-being as Massport's top priority. Annual safety and health & wellness fairs, and light duty assignments married with a formal return-to-work program, paved the way. Over time, years of efforts and improvements gelled to yield remarkable results for Massport's workers' compensation program.
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